Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

The Bank is currently seeking candidates to join the Bank in the role of Teller based in Ho Chi Minh:

Key Roles and Responsibilities:

  • Process all daily branch transactions (for CB & WB customers) accurately
  • Assist CB & WB customers (over the counter) in their queries and complaints
  • Generate new sales / acquisition opportunities through referral tag on
  • Positively and substantially perform delegated responsibilities to ensure high quality service, maintain partnerships with CB & WB customers and facilitate well defined and error free processing for all products and services.
  • Implement instructions from line Manager and Head of Operations in order to develop and maintain highest achievable standard of customer service.
  • Assist in marketing new products and services to active and non-active customers and seeking referrals from client base through day to day dealing with customers in and outside the bank
  • Take part in the process for management of customer relationship improvement by giving customer’s feedback to managers and related relationship managers to work out service approach
  • Carry out accurate and fast investigations to ensure the objectives are met for both service and operations in accordance with service standards.
  • Perform service quality functions to assist managers in improving working efficiency and quality via records and reports.

 Key Requirements:

  • Highly results-driven, enthusiastic and self-motivated individual with strong time management skill.
  • Team player with initiatives and assertiveness
  • Excellent interpersonal and communication skills
  • Passion for providing excellent customer service, with ability to deal with people of all levels in complex and difficult situations

To apply, send your updated CV directly to HR.Vietnam@sc.com or visit www.sc.com/en/careers for more opportunities and apply online. Subject mail: [Standard Chartered Bank-0917] Your name- Position

Deadline: 29/09/2017